Charles Vanchieri
Known for building and leading successful teams, managing complex projects, developing strategic customer relationships, and creating a work environment that focuses on collaboration, ownership, and support.
Contact MeAbout Me
Introduction
A highly effective and customer-centric leader with 10+ years of experience in fostering lasting customer relationships, driving customer satisfaction, and maximizing retention. Proven ability to lead teams, optimize customer support processes, and implement strategic initiatives that enhance customer experience and achieve business growth. Adept at thriving in fast-paced environments and passionate about building collaborative, high-performing teams focused on exceeding customer expectations.
experience
experience
experience
Skills
Management
Leadership
Strategic Thinking
Time Management
Communication
Adaptability
Empathy
Feedback
Problem Solving
Technology
Trello
Notion
Jira
Figma
Slack
Salesforce
Data Science
Python
GitHub
MySQL
PostgresSQL
APIs
Machine Learning
Docker
Bash
Qualifications
Cybersecurity: Certificate
LinkedIn, OnlineUnderstanding the cybersecurity frameworks and standards.
Gen AI Prompting: Certificate
Coursera Google, OnlineGenerating effective AI prompts, proper techniques, custom AI agents, data analysis, and presentations.
Gen AI Introduction & Applications: Certificate
Coursera IBM, OnlineGenerative artificial intelligence (AI) fundamentals, text, image, code, speech, video and data augmentation.
Project Management: Professional Certificate
Coursera Google, OnlineProject Management foundations, initiation, planning, execution, agile & waterfall methodologies, real world applications.
Data Science & Computer Science
Bloom Institute of Technology, OnlinePython, data analysis, engineering, modeling, machine learning, and computer science.
Business Administration
University of Riverside, CA USACentered around employee behavior, motivation, negotiations, team development, strategic change, competitive environments, corporate strategy alliances, and strategic implementations.
Business Operations
University of Riverside, CA USAThe efficient integration of information and processes across suppliers and vendors, manufacturers and distributors.
B.S. Environmental Science
University of Redlands, CA USABachelor of Science in Environmental Science with a focus in Sustainable Architecture and Development.
Team Leader & Customer Success Manager
ZunkzLead a remote team of 9, driving customer success initiatives, managing support channels, and fostering a positive work environment to maximize team performance. Orchestrated the development and implementation of new customer onboarding procedures, resulting in a 15% increase in new member retention. Significantly improved member communications by streamlining customer support processes and reducing team response times by 20%. Directed the development and launch of an interactive website and rewards program, directly contributing to increased community satisfaction resulting in a 35% increase in positive community feedback. Manage the project financials, including treasury, budgets, and payroll, ensuring efficient resource allocation and financial stability.
Community Relations Manager
CyberPunks2088Oversaw the development and growth of an artist's project through social media campaigns and online hosted events. Organized and managed the online community through Discord and X to provide ongoing customer support and engagement.
HealthEgo
Founder & Project ManagerSpearheaded the creation, development, and launch of a health & fitness social media app, building a platform to foster a supportive health focused community. Managed multiple teams of outsourced developers through various product releases, ensuring timely and on-budget delivery. Successfully launched iOS and Android apps, expanding the platform's reach and accessibility to a wider user base. Navigated complex challenges from unreliable development groups, demonstrating problem-solving and conflict resolution skills to maintain project momentum.
Private Executive Health Coaching
Health CoachDeveloped individualized health & wellness plans for high-level VC executives and their families, focusing on preventative health strategies. Organized and managed client progress through daily check-ins, scheduled surveys, and weekly consultations, ensuring personalized attention and achieving tangible results. Practiced information security and data privacy, utilizing NDAs and data classification methods.
Operations Manager Manager
GreatLyfeOptimized team workflow and resource allocation, delivering two major product releases ahead of schedule and exceeding performance targets. Established and enforced strategic project planning and tracking systems, ensuring on-time, on-budget delivery of key milestones and driving operational efficiency. Implemented Agile methodologies to streamline operational workflows, optimize resource utilization, and empower team ownership, resulting in significant cost reductions and improved project delivery timelines. Developed and presented a compelling business case to secure initial angel investment, demonstrating strategic resource acquisition and financial planning capabilities.
Personal Training Department Manager
EquinoxManaged a team of 3 managers and 45 personal trainers, overseeing all aspects of department operations, including scheduling, budgeting, training, and performance management, to ensure consistently high service delivery. Developed and implemented new employee training programs, directly contributing to a 10% increase in both employee and client retention. Streamlined department operations through multiple concurrent projects, resulting in cost reductions and process improvements. Cultivated a culture of continuous improvement, ownership, and team growth by conducting weekly meetings for goal setting, performance reviews, and coaching. Optimized the hiring process by developing and implementing a new system that reduced time-to-hire. Provided regular project status reports and department analysis to corporate management, ensuring transparency and accountability.
Expertise
Areas of ExpertiseManagement
Leadership
Strategy
Communications
Empathy
Feedback
Portfolio
Recent Work
Crypto & the blockchain Consulting
I educate individuals on crypto & the blockchain, teach them the correct processes to participate efficiently,
and how to properly keep their assets safe.
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Zunkz Website & Rewards Program
Designed and released a new interactive members website with a unique interactive loyalty rewards program.
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HealthEgo App
Spearheaded the creation, design, development, and release of a health & fitness social media app.
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Text Image Art Generator
A Python program that allows a user to generate an image out of text.
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Crypto APIs
Using Python and get Requests to connect with crypto APIs.
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Crypto Predictions
Making crypto predictions from 1 year of compiled data.
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